Refund policy

Return & Exchange Policy

Effective Date: 1st Jan, 2026

At Whiz Laboratories , we are committed to providing our customers with high-quality cosmetics, skincare, beauty, and personal care products. Due to the nature of our products and strict hygiene and safety standards, we do not offer returns or exchanges on purchased products.

Please read the following policy carefully before placing your order.

1. No Return & No Exchange Policy

All purchases made through Whiz Laboratories are considered final sale.

We do not accept requests for:

  • Product returns

  • Product exchanges

  • Change of product after delivery

  • Change of shade, color, size, fragrance, or variant after delivery

  • Returns due to change of mind

  • Returns due to personal preference

  • Returns due to ordering the wrong product

  • Returns due to ordering the wrong shade or variant

  • Returns due to allergic reactions or individual skin sensitivity

  • Returns because the product does not meet an individual's expectations

This policy applies to all products purchased through our website, social media channels, marketplaces, or any other official sales channel.

2. Hygiene & Product Safety

Cosmetic, skincare, makeup, and personal-care products are hygiene-sensitive items. Once a product has been delivered to a customer, we cannot resell it to another customer due to health, hygiene, contamination, and product-safety concerns.

For this reason, opened, used, tested, or unsealed products cannot be returned or exchanged under any circumstances.

We strongly recommend that customers carefully review the product description, ingredients, usage instructions, shade/variant information, and other product details before placing an order.

3. Wrong Product Received

Although we do not generally offer returns or exchanges, if you receive a product that is different from the product you ordered due to an error on our part, please contact our customer support team immediately.

The issue must be reported within 24 hours of delivery.

To verify the issue, we may require:

  • Your order number

  • Photographs of the product received

  • Photographs of the shipping label/package

  • A clear photograph or video showing the issue

  • Any other information reasonably required by our team

After verification, we may, at our sole discretion, provide an appropriate resolution.

4. Damaged Products

We take great care when packing and dispatching orders. However, products may occasionally be damaged during transportation.

If your package arrives visibly damaged, please:

  1. Take photographs/videos of the package before opening it, if possible.

  2. Take photographs of the damaged product and packaging.

  3. Contact us within 24 hours of delivery.

  4. Provide your order number and the required evidence.

Damage claims submitted after the specified reporting period may not be accepted.

Any resolution for a verified damaged product will be determined by Whiz Laboratories after reviewing the claim.

5. Leakage, Spillage or Broken Packaging

If you receive a product with significant leakage, spillage, or broken packaging, please contact us within 24 hours of delivery.

Please do not discard the product, packaging, shipping box, or any related materials until the issue has been reviewed by our team.

We may request photographs or videos before determining whether the issue qualifies for a resolution.

6. Wrong Shade or Product Selection

Customers are responsible for selecting the correct product, shade, variant, quantity, and other options before completing their purchase.

We do not accept returns or exchanges if:

  • You selected the wrong shade.

  • You selected the wrong variant.

  • You ordered the wrong product.

  • You ordered the wrong quantity.

  • You changed your mind after placing the order.

  • The product looks different from what you expected.

  • The product does not suit your personal preference.

For cosmetic products, colors and shades may also appear slightly different depending on the customer's screen, lighting, photography, or display settings. Such differences do not qualify for a return or exchange.

7. Allergies, Skin Sensitivity & Personal Reactions

Customers are responsible for reviewing the product's ingredients and determining whether a product is suitable for their individual skin type, allergies, sensitivities, or other personal requirements.

We strongly recommend performing a patch test where appropriate and following the product's usage instructions before applying a new cosmetic or skincare product.

We do not accept returns or exchanges because of:

  • Allergic reactions

  • Skin sensitivity

  • Irritation

  • Personal intolerance

  • Individual skin reactions

  • The product not being suitable for a particular skin type

  • Personal dissatisfaction with the results

If you experience an unexpected reaction, discontinue use of the product and seek appropriate professional medical advice where necessary.

8. Incorrect or Incomplete Delivery

If your order is missing an item or you receive an incorrect item due to an error during order processing, please notify us within 24 hours of delivery.

We may investigate the order using our packing and dispatch records before determining the appropriate resolution.

Claims submitted after the specified period may not be accepted.

9. Delivery Refusal

Customers are requested not to refuse delivery simply because they have changed their mind or no longer wish to receive the order.

Refusing a shipment does not automatically qualify the customer for a refund.

Any refund, if applicable, will be subject to our verification process and applicable terms.

10. Order Cancellation

Once an order has been confirmed and processed for dispatch, it may not be possible to cancel it.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will only be considered if the order has not yet been processed or dispatched.

Once the order has been dispatched, our No Return & No Exchange Policy applies.

11. Refunds

As our products are sold under a No Return & No Exchange Policy, refunds are generally not provided.

However, in exceptional circumstances, where an order issue is verified and Whiz Laboratories determines that a refund is appropriate, the refund will be processed according to the applicable payment method and our internal procedures.

Any approved refund may take several business days to appear in the customer's account, depending on the payment provider or financial institution.

12. Promotional & Discounted Products

Products purchased during:

  • Sales

  • Promotions

  • Clearance offers

  • Discount campaigns

  • Bundle offers

  • Special offers

  • Flash sales

are also subject to this No Return & No Exchange Policy, unless otherwise explicitly stated by Whiz Laboratories.

13. Free Gifts & Promotional Items

Free gifts, samples, promotional items, and complimentary products included with an order are not eligible for return, exchange, or monetary reimbursement.

If the main order qualifies for an exceptional resolution, promotional items may still be subject to separate terms.

14. Unboxing Evidence

For high-value orders or orders containing multiple products, we may request an unboxing video as supporting evidence when investigating a missing, damaged, or incorrect item claim.

An unboxing video should clearly show:

  • The unopened package

  • Shipping label

  • Package condition

  • Opening of the package

  • All products received

Failure to provide requested evidence may affect our ability to verify and process a claim.

15. How to Report an Order Issue

If you believe that you have received a damaged, defective, missing, or incorrect product, contact us at:

Email: info@whizlaboratories.com
Phone: +92 345 9739898

Please include:

  • Order number

  • Customer name

  • Contact number

  • Description of the issue

  • Relevant photographs/videos

  • Any other information requested by our customer support team

Our team will review the information and respond accordingly.

16. Final Decision

All claims are subject to verification by Whiz Laboratories.

We reserve the right to reject claims that do not meet the requirements of this policy, including claims involving customer misuse, incorrect product selection, change of mind, personal preference, or failure to report an eligible issue within the specified timeframe.

Any exception to this policy will be made solely at the discretion of Whiz Laboratories and will not create an obligation to provide the same exception in future cases.

17. Policy Updates

Whiz Laboratories reserves the right to modify, update, or amend this Return & Exchange Policy at any time.

Any changes will be posted on this page with the updated effective date. Customers are encouraged to review this policy before placing an order.

18. Customer Acceptance

By placing an order with Whiz Laboratories, you acknowledge that you have read, understood, and agreed to this No Return & No Exchange Policy.

All cosmetic and personal-care purchases are final sale unless an exception is specifically approved by Whiz Laboratories.

Important Notice

Please choose your products carefully before completing your purchase. Due to hygiene, safety, and product-quality considerations, we do not offer returns or exchanges on cosmetics, skincare, makeup, or personal-care products.